Ryan Buell
Ryan Buell
UPS Foundation Associate Professor of Service Management, Harvard Business School
RECENT PUBLICATIONS:
- Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang. “Service Operations: What’s Next?” Journal of Service Management 29, no. 1 (2018): 55–97.
- Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang. “Service Operations: What Have We Learned?” Journal of Service Management 29, no. 1 (2018): 39–54.
- Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. “Creating Reciprocal Value Through Operational Transparency.” Management Science 63, no. 6 (June 2017): 1673–1695.
